How much is delivery?
Delivery in the UK is £8.95 (if it’s under £150 + VAT), if the total of your goods comes to over £150 before VAT, delivery will be free. For more information on deliveries, please check out our delivery page with extra information.
Where are you located?
Our UK offices are in Jansen Display LTD, Unit 20, The Courtyard, Greenewable Park, Station Lane, Offord Cluny, Cambridgeshire, PE19 5ZA but our warehouse is located in Peterborough.
Instead of my goods being delivered, can I pick them up from the warehouse?
Yes, you can, for this we would have to make you a pro-forma for the goods you would like to buy and collect. Once this is paid, we can give you the pick number which you then take to the warehouse and collect your goods with.
Do you have a minimum order quantity?
No, there is no minimum order quantity (unless stated on the product description).
How are the snap frames fixed onto the wall?
Our standard snap frames are fixed onto walls with screws, you simply snap open the 4 profiles, fit a screw into the pre-drilled screw holes and close the profiles again.
Are the fixings provided with your snap frames?
No, fixing kits are not included. You will need to purchase these from your local hardware store. This is because each wall requires a different fixing kit & we are unable to determine which wall you have when the order is placed.
Am I able to pay by pro-forma?
Of course, instead of placing a web order, if you require us to make you a pro-forma invoice, which you then pay by either bank transfer or with your card details over the phone, we can do this for you. You will need to send an email to email@example.com with the product/products you would like to buy, the quantity, your invoice and delivery address. Once this is paid, we can send out the goods.
What courier service do you use?
Here at Jansen Display, we use DPD for the parcels we send out. If your goods are being sent on a pallet, we use Garn for this service.
How fast is your delivery?
Orders placed before 13:00 for stock items are dispatched the same day, or next working day if placed on Saturday or Sunday, for next day delivery. If your goods are in stock and the web order is placed before 1pm, delivery will be the next working day. Orders placed after 1pm will be shipped next working day allowing for weekends & bank holidays. Some products are stored in our external stock. These items will be delivered in 3-4 working days & will be notified of this when placing the order. If your goods aren’t in stock, we will email you to notify when they will be in stock and give you an expected delivery date.
Can you make a bespoke item for me?
With some products, we can make a bespoke size, colour or specification for you. If this is of interest, don’t hesitate to email us at firstname.lastname@example.org with your requirements and we can try our best to help you.