FAQ

How much is delivery?

Delivery in the UK is £8.95 (if it’s under £100 before VAT), if the total of your goods comes to over £100 before VAT, delivery will be free. For more information on deliveries, please check out our delivery page with extra information: https://www.jansen-display.co.uk/free-delivery.

Where are you located?

Our UK offices are in Wyboston, Bedfordshire but our warehouse is located in Peterborough.

Instead of my goods being delivered, can I pick them up from the warehouse?

Yes, you can, for this we would have to make you a pro-forma for the goods you would like to buy and collect. Once this is paid, we can give you the pick number which you then take to the warehouse and collect your goods with.

Do you have a minimum order quantity?

No, we don’t, online with Jansen, you can order whatever you like and however many you like.

How are the snapframes fixed onto the wall?

Our standard snapframes are fixed onto walls with screws, you simply snap open the 4 profiles, fit a screw into the pre-drilled screw holes and close the profiles again.

Are the fixings provided with your snapframes?

Due to health and safety reasons, the fixings are not included with our snapframes. You need to purchase these yourself from your local hardware store.

Am I able to pay by pro-forma?

Of course, instead of placing a web order, if you require us to make you a pro-forma invoice, which you then pay by either bank transfer or with your card details over the phone, we can do this for you. You will need to send an email to info@jansen-display.co.uk with the product/products you would like to buy, the quantity, your invoice and delivery address. Once this is paid, we can send out the goods.

What courier service do you use?

Here at Jansen Display, we use DX for the parcels we send out. If your goods are being sent on a pallet, we use Garn for this service.

How fast is your delivery?

If your goods are in stock and the web order is placed before 1pm, delivery will be the next working day. If your goods aren’t in stock, we will email you to notify when they will be in stock and give you an expected delivery date.

Can you make a bespoke item for me?

With some products, we can make a bespoke size, colour or specification for you. If this is of interest, don’t hesitate to email us at info@jansen-display.co.uk with your requirements and we can try our best to help you.